Shipping policy

Where we ship

Fried AF ships anywhere in India our courier partners can reach. We are not shipping internationally at launch, and we cannot send parcels to freight forwarders or consolidators, because we cannot stand behind how a pouch is handled once it leaves our courier network. If you would like to know when that changes, write to [CONTACT EMAIL].

When we dispatch

Orders placed before 2 PM on a business day are usually packed and handed to the courier the same day. Orders placed after that, or on a Sunday or public holiday, go out the next business day. Everything we sell is blended in small batches, so very occasionally an item needs an extra day. If your order will take more than two business days to leave us, we will email you rather than leave you wondering.

How long delivery takes

Once dispatched, typical transit times within India are:

  • Metro cities: 2 to 4 business days
  • Other cities and larger towns: 4 to 6 business days
  • Remote, hill and island pin codes: 7 to 10 business days

These are estimates from our courier partners, not guarantees. Monsoon weather, festival season, strikes and local restrictions can all stretch them. You will receive a tracking link by email as soon as your parcel is scanned in.

Shipping charges

Shipping is calculated at checkout from your pin code and order weight, and the full amount is always shown before you pay — nothing is added afterwards. Orders above a stated value qualify for free shipping; the current threshold is displayed on your cart page and may change from time to time. Where cash on delivery is available, a small handling fee may apply, and that too is shown before you confirm.

Getting your address right

Please check your address, pin code, landmark and phone number before you pay, as couriers here rely heavily on a reachable phone number. If a parcel comes back to us because the address was incomplete, nobody could be contacted, or delivery was refused, we will refund the order value once it returns, minus the original and return shipping costs. If you spot a mistake, email [CONTACT EMAIL] straight away — we can usually correct an address before dispatch, but rarely after.

If a parcel is lost or damaged in transit

Sometimes a parcel goes missing or arrives crushed. Sorting that out is our job, not yours, and you should never have to argue with a courier on our behalf.

  • Marked delivered but not received: tell us within 48 hours and we will raise a trace with the courier.
  • No tracking movement for 7 consecutive days: we treat the parcel as lost and send a free replacement or a full refund, whichever you prefer.
  • Arrived damaged or leaking: send photos of the box and the pouches to [CONTACT EMAIL] within 7 days of delivery and we will replace the affected items free of charge.

If a parcel is visibly torn or soaked when the courier hands it over, you are welcome to refuse it. A refusal note on the courier record makes the claim faster for everyone, but it is not a condition of getting a replacement.

Any question about a shipment: email [CONTACT EMAIL] with your order number, or write to us at [BUSINESS ADDRESS].