Refund policy

Our approach to returns

Fried AF makes shelf-stable dry spice blends, brine mixes and dry dip mixes. Because these are food products, our return rules are tighter than they would be for a t-shirt. This page sets out exactly what can come back to us, what cannot, and how quickly you get your money.

Opened pouches cannot be returned

Once a pouch has been opened, we cannot take it back, resell it or refund it. This is a food safety rule rather than a technicality: once the seal is broken, we have no way to confirm how the product was stored, whether it met moisture or heat, or what else came into contact with it. We apply this to every order, without exception. If you are unsure whether a blend will suit your taste, start with the smallest pack size rather than opening something you may not want.

Unopened items: 14 days

Unopened items in their original packaging can be returned within 14 days of delivery, provided:

  • The outer wrap and the inner pouch seal are both fully intact.
  • Labels, batch codes and best-before dates are readable and undamaged.
  • The item is not a clearance, sample or limited-batch item marked final sale on its product page.
  • You email [CONTACT EMAIL] with your order number before sending anything back, so we can confirm the return address and log your request.

Return shipping for change-of-mind returns is paid by you. Once the parcel reaches us and passes a seal check, we process the refund.

Damaged, leaking or wrong items

If something arrives damaged, leaking, past its best-before date, or is simply not what you ordered, tell us within 7 days of delivery and we will put it right at no cost to you. Email [CONTACT EMAIL] with:

  • Your order number.
  • A photo of the affected pouch or pouches, showing the label and batch code.
  • A photo of the outer shipping box if that was damaged too.

Photos let us settle most claims the same day and help us trace whether the problem started in our kitchen or on the road. We will send a free replacement of the same item, or refund it if it is out of stock or you would rather have the money back. We will not ask you to ship a damaged food item back to us.

How refunds are issued

Refunds go back to the original payment method — card, UPI, net banking or wallet. We cannot redirect a refund to a different account. For prepaid orders, we approve the refund within 2 business days of receiving a returned item or accepting a photo claim, and your bank or payment provider usually takes a further 5 to 7 business days to show the credit. For cash-on-delivery orders, we will ask for bank details so we can transfer the amount directly.

Shipping charges from the original order are refunded only where the fault was ours. If a refund has not appeared after the timelines above, write to [CONTACT EMAIL] with your order number and we will chase it with the payment provider on your behalf. You can also reach us by post at [BUSINESS ADDRESS].